Siam Thai

In most organizations it is assumed that human resource management professionals are only dealing with salary discussions and the like. It cannot be farther from the truth! Mr. HR plays an important & critical role in the success of any organization. He is the person who increases employee efficiency, or at least works in the direction that boosts the quality of output. But now its time to shift gears and implement new age strategies or, in other words, modern hr practices.

It is often said that SHRM and its effectiveness is difficult to measure since intangible variables like employer and customer delight are beyond calculation. There are other hr techniques, like promoting IT capacities or sales skills and competencies that can give computable outputs and make it more attractive for the companies. But the assumption that intangibles cannot be measured isn’t true. There are methods which can be employed to properly assess the intangibles, the units for satisfaction and contentment, & express them in a quantifiable way. This means that it is possible to not only measure the intangibles but also prove that modern hr practices & SHRM does work.

Lets go through the following points and try and make sense of what you have been reading so far.

• Developing a human resource management strategy. Before you get down to strategizing the job the first thing to do is to make a checklist and find out whether all the required factors & components are in place. Strategy development generally necessitates the group to re-define and lay out an elaborate and systematic plan of action. This means that the team must recognize the target and take view of the popular sentiment or opinion. It is important to dig into the reasons to find out why a certain pattern has emerged which could pose difficulty in changing the trend and any future course of action.

Going through a financial crisis, either at a personal level or in business is one of the most disturbing experiences. It is hard seeing your highly prized possessions or business property that you have worked for along time, being disposed to keep you or your business going. Financial crisis is usually painful as you see your status in the society taking a nosedive, while the people expect you to continue with your position with the money you do not have. Anyway, such kind of misery and pain should leave you a much stronger person and not heart broken.

Many financial crisis only comes because of lack of plan or those which are fragile and cannot sustain your needs. Those who do business face a great risk of failing dramatically especially during economic recession thou those in employment are not totally invulnerable. All that one needs to understand is that financial planning forms a major part of our day to day life and dictates who we become and what we can do in the future.

At a personal level, it will be sad to see someone who retires from a luxurious corporate life full of holidays in the best resorts in the world to lack stricken life. This is where many understand that they had not planned their money well during their working years.

For those in business, it is more frustrating to see organizations laying off most of their staff to try and cut down on costs. One would wonder why a global recession which only lasts for less than twenty four months should bring down a company that has existed for the last thirty years. How would you explain that except by seeing how bad the finances of that company were managed?

One of the best places to start in creating a quality management system, is at the bottom. Don’t start writing mission statements and policies and all that high level fluff that nobody ever reads. Everybody believes in mom, baseball and apple pie, until you throw a dollar at them. Don’t start with procedures that tell who is responsible for this, and what they are authorized to do about that. I like written procedures, but they still don’t get to the heart of day to day operations. No, I believe you need to start creating your quality management system with good old fashioned, written work instructions.

Work instructions read like cookie recipes. They usually include a list of supplies (ingredients) for a particular job, plus detailed guidance on how to do the work (oven temperature and baking time). Work instructions are needed for all those mundane, daily jobs that must be done correctly, in a certain order, without mistakes or else! There are no specific requirements for written work instructions in most quality management systems like ISO 9000 2000. Not because work instructions aren’t useful, but because they vary so much from one company to the next.

Use your written work instructions to train operators, supervisors and managers. Use them for testing and for internal audits. Use your work instructions for breaking down jobs, making improvements and rolling those improvements out to all shifts and divisions. In short, use your work instructions to make sure the work that must be done, gets done right.